EN
Company
Our quality policy
The core principles of our production approach, focused on customer satisfaction and continuous improvement.
As TELEFONCULAR GROUP, our purpose is to meet our customers’ needs and expectations by closely following technology and producing products that are timely, economical and of the right quality, thereby ensuring lasting customer satisfaction.
To this end;
- to monitor and implement technological developments in the sector,
- to carry out continuous improvement work in order to achieve quality targets and minimise errors,
- to work closely with our suppliers and customers and to raise quality,
- to develop our employees’ competence so that the work they do is completed on time and right first time,
- to remain the preferred choice through reliability and after-sales service that stands behind our products,
- high customer satisfaction by producing our products and services at the highest quality and efficiency,
- to fulfil applicable requirements,
- to fully meet customer-specific requirements together with the requirements of national and international standards,
- to identify risks before defects occur, based on product and process safety, and to develop preventive approaches,
- to safeguard product conformity, traceability and a sustainable quality level in our production processes,
- to ensure compliance with the relevant quality, safety and customer requirements, particularly in our welded manufacturing and railway-sector activities,
- to apply quality controls effectively from incoming inspection through to the finished product and shipment,
- to determine the root causes of nonconformities, implement actions that prevent recurrence, and continually improve process performance,
- to continuously develop our employees’ quality awareness and technical competence, making quality the shared responsibility of the entire organisation,
WE COMMIT.
